FAQs

ORDERS

We accept the following:
  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

TwistedLily.com is a New Jersey based company and we are required by law to collect sales tax on orders shipped within New Jersey. The sales tax rate varies by county.

After submitting your order you’ll receive an Email verifying that it’s been received by TwistedLily.com Once your order is shipped you’ll receive an additional Email informing you of the shipping date, the details of your order and any tracking information.

In the event that you change your mind regarding an order you’ve placed you may cancel it, providing it hasn’t been shipped. We attempt to ship orders within 24-48 hours and in some cases immediately so not all orders can be canceled once they have been submitted. During certain high volume times (promotions, holidays, etc) it may take us an additional 24-48 hours to process and ship your order.  Please know that we’ll make every effort to honor cancel requests, but that in some cases it just isn’t possible.

Some orders cannot be cancelled even if the order status does not read “Shipped” or “Completed” because they are too far along the process of picking and packing to cancel. Again, we’ll make every effort to honor cancel requests.

To cancel an order, provide your email address and/or order number and contact us at info@twistedlily.com

To refund your purchase, please contact us with your order number via info@twistedlily.com. On receipt, the returned goods will be promptly inspected and your refund will be processed according to the findings. We will not refund the return costs unless the goods are faulty or have been incorrectly supplied.

Please ship the item with all of its original parts, caps, branded boxes, and packaging to:

Europrestige Returns 60 Honeck Street Englewood, N.J. 07631 The only exception are samples/vials which are final sale, non-returnable/non-refundable.

If you have any questions, please read our Refund Policy

SHIPPING

We ship internationally. Twisted Lily packages are shipped from our fulfillment center located in New Jersey, USA. We are required by law to collect sales tax on orders shipped within New Jersey. Any orders shipped to a destination outside of New Jersey are exempt from sales tax.

If you have any questions, please read our Shipping Policy

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country and can vary widely often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. We cover these duties and custom fees to ensure a smooth and speedy delivery to our valued international customers.

If you have any questions, please read our Shipping Policy

POLICIES

If you have any questions regarding what information we store, shipping rates, fees, questions about your order, and other legal terms, please read our full policies below:

Privacy Policy

Terms of Service

Shipping Policy

Refund Policy